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Senior Manager Security Operations(Waterloo & Toronto)

Waterloo, Ontario

The Manager, Security Operations, Senior is responsible for hiring and training all team SOC Triage Security Engineers and Security Analysts. The Manager, Security Operations, Senior is responsible for a functional process and the performance of the iSOC. This role reports into the Director of the Security Operations and will have both Leaders and individual contributors reporting directly to them.

Responsibilities

  • Operate the world’s leading 24x7 Security Operations Center. While this role is considered business hours, the support for the team; which may take form in after hours from time to time is expected.
  • Act as a subject matter expert on workflow for both inbound and outbound Security Operations related requests.
  • Facilitate with other Security Operations leaders, strong alignment and cohesion across teams.
  • Ensure all S2 service level SLO’s are met.
  • Provides leadership during security events. Acts as an escalation contact to support investigations as required.
  • Effectively owns and implements strategic objectives as part of maturing the security services business.
  • Drive automation considerations with Product Management, keying in on any efficiency opportunities, regardless of how radical ideas may appear.
  • Enable the team to be highly capable Leaders, Analysts, and Engineers.
  • Develop, enhance, measure, and leverage metrics to make better informed decisions on how to improve the capability and functionality of the functions.
  • Effectively work with the R&D organization to improve detection capabilities proactively, from best practices, and lessons learned from post-mortems of customer experiences and feedback from Engineers and Analysts.
  • Ensure that the organization stays current with new and emerging threats, security risks, and potential impacts to the business
  • Work with Product Management, R&D and the larger Security Services teams to ensure the Triage service has all tool and metrics to effectively deliver the triage service to customers.
  • Ability to lead remote team members, as not all team members will be in the local office

Required Skills and Experience:

  • A degree in Cybersecurity or equivalent and 4+ years experience working and managing within a Security Operations Center.
  • Experience leading individual contributors and Leaders
  • Passion for Cybersecurity. Continually learning new attack vectors, new threats, and security framework expertise.
  • Strong and demonstrated ability to define effective security processes. Ability to identify opportunities in current processes and take action to roll out necessary changes.
  • Knowledge of industry adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc)
  • Ability to lead a technology-focused and driven SecOps team, to balance and prioritize across a fast-paced, growth-oriented global environment and to manage the team’s coverage and growth.
  • Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.
  • Ability to work independently, manage projects, and exercise judgement in reaching solutions.
  • Demonstrated success in delivering analysis via a creative approach with the mindset of an adversary.
  • Strong verbal and written communication required. Must be able to articulate written information to customers.
  • You will be required to attend training, seminars, conferences, and webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.

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