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Business Analytics Specialist I - 2045-1

Toronto, ON
Business Analytics Specialist I

  Job Description: Summary:

The Business Analytics Specialist is responsible for assisting with all technical aspects of reporting to ensure customer satisfaction and effective use of products and services. The primary function of this role is to develop and modify custom reports to meet the customer’s requirements.
Accountabilities / Responsibilities:
•       Resolve time sensitive customer reporting and technical problems by following established resolution procedures as well as documenting, communicating and follow-up with management as necessary.
•       Demonstrate a broad knowledge of SQL query usage and data presentation in custom report development and delivery
•       Work with sales, account setup specialist, implementation project management, the customer and other associates for a successful customer implementation.
•       Responsible for developing and automating procedures to ensure delivery of reports to meet established SLAs.
•       Helps develop new programs or processes for implementation and support

Required Skills, Experience, and Qualifications:
•       Bachelor degree preferred
•       1-3 years of experience in a professional work environment
•       1-3 years of experience with implementations, client support, technical support and report development and delivery
•       Strong knowledge of Excel including the use of formulas and macros
•       Experience using Business Intelligence tools such as Business Objects or PowerBi is desired.
•       Demonstrated strong interpersonal skills, solid analytical skills, attention to details and excellent follow-up skills
•       Superior customer service skills, with the ability to react quickly and decisively to resolve customer issues
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