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Systems Analyst, PAM

Toronto, Ontario · Information Technology
Our client is one of Canada's Top 100 Employers (2021) and Canada's Top Family-Friendly Employers. They are looking for a Systems Analyst on a permanent placement.

Key Responsibilities:
  • Contribute to the PAM environments architecture, access control & entitlements, threat analytics, policy management and inter-dependences within an enterprise environment
  • Represent IdM in the planning and the coordination of PAM activities in request for proposals, reviews, and project deliverables. 
  • Create metrics and develop periodic reviews about platform’s health, performance and stability; identify areas requiring improvement and develop mitigation plan with the architects/technical primes
  • Lead PAM meetings w/ delivery and ops teams to contribute on status of Projects, Changes and operations.
  • Provision and Maintain support documentation to allow ongoing operational maintenance of the tools deployed for operations or various deliverables requested 
  • Act as a communication prime to notify client communities within company and CGI support teams about up-coming Production Changes including infrastructure upgrades, & client project configurations
  • Document detailed technical requirement specifications towards designing a solution from gathered business requirements 
  • Build presentations & communicate the solution and approach to the support team & clients
  • Actively participate in the delivery of Project executables following  Change Mgmt workflow within the approved window of time including regression & post deployment testing 
  • Participate in the Incident Management Process: represent IdM team on incident bridges when invited by the CGI incident manager, coordinate and engage necessary technical resources, provide communication updates to business primes and client application managers.
  • Facilitate problem resolution with CGI and external vendors, acts as liaison between CGI support, client teams within company and  other vendors (Oracle, Microsoft, CyberArk/Thycotic), review Root Cause Analysis (RCA) documentation and conduct “lessons learned” sessions.   
  • Ensure compliance of PAM platform with relevant industry standards (SOX/PCI) and corporate directives.
  • Serve as the conduit between the client Business unit technical team and the Identity Management support team (CGI).
Critical Competencies:
  • Knowledge of PAM Solutions (Thycotic, CyberArk, or equivalent industry standard tool).
  • 2+ years of overall IT experience with 1+ years of experience in a role of PAM Systems Analyst or equivalent Identity Mgmt. experience within an enterprise.
  • Understanding of PAM concepts & polices and the role within the Enterprise.
  • Familiarity with major operating systems *Nix (Oracle Linux & REHL), Windows (2k12, 2k16, 2k19).
  • Technical working knowledge of *NIX and associated provisioning of access; configuration and running of *NIX commands
  • Architecture understanding of DNS, Firewalls; PowerShell; Routing; Load Balancers; enabling & reading logs to further aid in troubleshooting and scaling overall architecture 
  • Working knowledge of Databases and how the various vendors differ from each other (SQL; Oracle; MongoDB & others)
  • Strong problem solving and analytical skills – Ability to quickly understand and isolate technical issues.
  • Excellent team player: will be required to work in partnership with many different teams and groups, both internal and external, Vendors, CGI,  Corporate Security,  Network Operations,  Infrastructure, etc.
  • Is structured, organized and has a good capacity for analysis and understanding when confronted with challenges 
  • Strong documentation skills – Ability to capture and define technical specifications in order to create, maintain and update solutions; test cases and operations documentation.
  • Strong interpersonal and communication skills: ability to quickly understand issue and communicate resolution plan to internal/external teams
  • Successfully engage in multiple initiatives simultaneously and work independently.
Should you be keen to explore more, kindly share your updated resume to manmeet.juneja@emergitel.com for further discussions.
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