The Office/Information Technology Administrator is an integrated role with our client which focuses on specific internal customer service. This role will be responsible for coordinating all IT related tasks with our IT Service Vendor and ensures completion in a timely manner. This role reports to the Human Resources Director and works collaboratively with both management and staff.
Duties and Responsibilities
Maintain a liaison relationship between the staff and management within the organization and the IT service provider for information technology solutions
Consult with internal clients and obtain quotes for all IT equipment needs with third party vendor
Administer all IT equipment including desktop computing, servers, printers, telephone instruments and equipment, video conferencing, and other general networking equipment
Set- up new hires and existing employees with all required IT equipment and technical needs. Contact hiring manager to assess IT needs for new employee and ensure all completed prior to start date.
Set up new users' accounts, profiles and dealing with password issues with external vendor
Track and maintain Software Licensing and Password listing document
Coordinate with external IT vendor on basic facility issues including new wiring installs, network cable runs and desktop / cubicle moves
Assist departments with external software’s, or applications specific to the department
Assist staff with user ID and password questions for external software and applications.
Manage Bell Total Connect account and membership registration
Manage office phones, changes, and updates for new and existing employees
Provide training to new employees and other training sessions as required
Coordinate the remedy all end user issues which include password resets, cellphone, and printer issues with external IT vendor, etc.
Project planning with external vendors for various IT projects
Assist with the ERP problem solving and maintenance
Potential for diagnose problems, train users, and provide desktop and mobile computing support during and outside of business hours
Maintenance of FortiGate Firewall system and FortiClient VPN in conjunction with external IT vendor
Perform pro-active maintenance on all computing equipment
Provide support over Microsoft Teams or over the telephone to resolve issues
Commit to supporting health, safety, and wellness according to relevant legislation and organization’s policies and procedures
Monthly inspection of work site with written report
Order office supplies as required and maintain storage of supplies
Ensure Boardroom and Office area is in a neat and organized manner
Coordinate repairs and maintenance with Property Manager while maintaining communication with internal contacts
Maintain a high degree of data integrity and confidentiality with all tasks
Other duties as assigned
Completion of a College degree or diploma in informational technology
Good knowledge in general IT support and trouble shooting skills
General Office Administration skills, data entry, filing, organizing, customer service, etc.
Demonstrated ability to work independently or as a team player on assigned tasks
Excellent customer service, strong interpersonal and communication skills (written and oral)
A highly organized and detail-oriented individual who has excellent time and priority management skills
Excellent time management and problem-solving skills