Key Responsibilities/Job Functions:
Maintain key portfolios of applications and services, based on the established governance structure.
• Work with stakeholders to identify, analyze and potentially implement portfolio needs.
• Identify relevant data sources as required to complete the analysis of operational performance.
• Maintain a database of relevant metrics for use in historical trend analysis.
• Maintain dashboards and graphs showing the health of operations, including but not limited to projects and systems (weekly and monthly reporting).
• Examine current operational processes and reporting within IT, to recommend and implement potential operational and reporting improvements that will positively impact the organization’s efficiency.
• Work with VPs, Directors and Managers across IT in the preparation and delivery of reports.
• Conduct executive presentations as needed.
• Work with the IT Governance teams for the alignment of existing processes and methods, and contribute to the recommendation of new IT-wide practices.
-Individuals within the Business Analysis job family are responsible for ensuring that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions.
-The Business Analysis role continues throughout the development lifecycle of any solution. Key responsibilities include eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, producing functional specifications for solution components or possibly for the integrated solutions. At the highest levels, they can help identify and address business opportunities with innovative business architectures.
-Business Analysis professionals define test cases, validate individual functions and the overall solution delivery, and may be directly involved in the test process. Individuals within this job family also may be responsible for identifying, analyzing, reporting and helping with the mitigation of IT risks. They may also assure that the necessary business continuity and disaster recovery plans are in place, maintained and tested for satisfactory resiliency for critical business processes, in response to a wide range of potential threats. This includes coordinating business continuity activities including planning, testing, and incident/crisis management, to assure survivability and viability of Rogers in case of significant business / IT disruption.
-Individual in this job family are involved in setting technology and business strategies and ensuring their optimal convergence. Business Analysis professionals provide the key interface between users and developers and therefore require deep business knowledge across business areas and a technical appreciation across a range of technologies. Successful Business Analysts have excellent written and oral communication skills, project management and people management skills.
-Typically works on projects which impact a multiple departments or workgroups across multiple business units and which impact external Rogers customers e.g. "RCI" or on projects estimated as "Extra Large"
-Has expertise across multiple business areas, and across multiple systems and departments e.g. "Sales, Finance Commissions and Product Management"
-Performs analysis for projects with significant risk and impact to customer service or revenue generation.
-Typically oversees multiple initiatives and/or the work of multiple analysts simultaneously
-Recommends work packages to fulfill a solution
-Manages process to determine deliverables, resources, and schedules
-Gathers and documents internal and external business user and functional specification requirements using interviews, document analysis, workshops, surveys, site visits, task and workflow analysis in highly complex environments.
-Refines requirements using critical evaluation techniques, focus groups, meetings, negotiation, systems knowledge and experience.
-Communicates with project managers, application developers subject matter experts, end users and Rogers' executives.
-Prepares documentation on expected benefits, use cases, current / proposed process, workflows, data flows, process re-engineering studies, functional specifics, risk integration, end-user adoption plans/guides and organization structures.
-Represents clients to identify potential solutions and help prioritize and select among options.
-Organizes assumptions, suggests additions and deletions and probes for refined data.
-Acts as liaison between business and system areas.
-Provides validation of testing
-Develops and conducts large group training.
-Identifies and highlights problem areas, gaps or conflicts derived from information gathered.
-Generates and proposes options for resolution.
-Champions and drives proposed system development or business process resolutions.
-Ensures projects align with the business and IT strategies at the project and business unit level.
-Contributes to the development of plans and processes in supported organizations and at the business unit level.
-Understands industry trends and practices for the clients business and for areas of domain expertise.
-Contributes to the development of firm and industry standards and supported adoption of best practices.
-Determines staffing requirements and selects team members
Experience and Education Preferred:
-Communicates effectively with meaningful and articulate verbal discussions.
-Creates clear and coherent written materials.
-Synthesizes information into succinct, concise and logical summaries and reports.
-Takes ownership for high quality internal, external, IT and business unit stakeholder communications.
-Demonstrated experience with Program Management and Software Development Lifecycle methodologies.
-Draws conclusions from information.
-5 - 10 years of Business Analysis experience.
-Graduate degree, preferred.
ITIL (5), EXCEL (5), MS OFFICE (5)
CHANGE MANAGEMENT (3), PMI (3)