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Content Writer 3 - 16332

Calgary (remote), AB · Information Technology
Learning Specialist Overview:

Coaching & Learning Solutions is looking for an experienced instructional designer and learning content developer to join our Development team. In this role, you will be using your strong communication skills to collaborate with subject matter experts to create impactful instructor led courses and digital learning experiences. In addition, your expertise will help us drive further innovation and continuous improvement to the learning experiences and information we support our TELUS team with.

How does this drive business success? Learning content creation is the backbone for a strong learning and development experience for our far-reaching audience across BC and Alberta. As a Learning Specialist, you will create accessible and impactful learning content that drives behavioral change and skill adoption to help us reach our organization's strategic goals.

Reporting into the Manager, Development, this position is accountable for the creation and maintenance of learning content creation within our team. You will:

- Build a new virtual instructor led course in collaboration with our stakeholders, subject matter experts, and peers on the team
- Create engaging activities for facilitator driven virtual course delivery
- Collaborate with your peers to share innovative ideas to drive engagement in a virtual space
- Maintain learning content as required

About Coaching & Learning Solutions:

Coaching & Learning Solutions is a team of highly skilled professionals committed to driving continuous learning and growth for our most valuable resource, our TELUS team. We embrace lean and agile methodologies to help drive efficient and effective learning experiences, with a focus on providing the right training, at the right time, using the right methodology. We are continuously looking for opportunities to innovate and introduce new digital learning formats into the learning experiences that we create. We celebrate our failures and see them as opportunities to learn. We are passionate about collaboration and working in partnership with our stakeholders and peers to meet business learning needs.

We want to work with people who:

- Have a passion for learning and development
- Are determined to build creative adult learning solutions in both face-to-face and virtual formats
- Have a passion for multimedia creation (including eLearning rapid development, video filming & post-production, graphic design, and web development)
- Thrive in a fast-paced and changing environment
- Are forwarding thinking and willing to try new ideas
- Clearly see things from the perspective of our customers
- Driven to continuously learn new skills

What can you expect from us?
- Supportive and collaborative team-work based culture
- Passionate and focused environment open to new ideas and thoughts

What YOU Bring:

- You will have a Bachelor’s Degree or higher – preferably in Education or a related degree
- The ideal candidate would have between 1-3 years of experience as a learning professional with expertise in:
- Instructional design
- Adult learning principles and techniques
- Collaboration with subject matter experts
- Microsoft Office and G Suite applications
- Adobe Creative Suite software
- Graphic development
- It’s a given that you will have excellent communication and collaboration skills and the ability to think the language of many technical and non-technical audiences
- Proven knowledge in content development using recognized methodologies is essential
- It’s essential to have a strong understanding of classroom training best practices, visual design fundamentals and strong technical writing skills
- Successful candidates would have a track record of managing multiple projects from start to finish
- To be truly successful in this role, and at TELUS, you will need to be a master of change management, time management and the ability to manage shifting priorities
- If you have the innate ability to influence people that you have little or no authority over, you will really enjoy this role
- Underpinning all of this is a real desire to put the customer first
- You have natural curiosity and are a lifelong learner

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