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Bilingual Technical Consultant - Contact Centers (Cisco UCCE) - 200721

Canada (OPEN), ON,QC,AB,BC
Our client in in need of a bilingual (French/English) Technical Consultant who specializes in Cisco Contact Center standup and deployment. This opportunity will start as a contract with a very high likelihood of conversion to Full Time employment, if you are not looking for FTE this is not the role for you.

Responsibilities
  • Lead Canada based Enterprise scale Cisco Contact Center deployments
  • Gather requirements from multiple stakeholders, end client, internal teams etc
  • Make recommendations for customer solution 
  • Develop Architecture of customer solution
  • Provide SME consulting for pre sales activities
  • Provide Costing and Project scope
  • Provide SME knowledge for contract creation
  • Present Solutions to end customer
  • Play the role of Technical Prime for contact center delivery
  • Mange remote resources supporting deployment of CC solution 
Must Have Skills
  • 5+ Years experience providing Architectural Solutions for Cisco UCCE based contact centers
  • ​5+ years experience providing Consulting Services to Third Parties 
  • Expert level knowledge of CISCO products and services
  • Expert level knowledge of CISCO Unified Intelligent Contact Management Enterprise
  • Experience deploying multiple enterprise level third party Contact Centers (1000+)
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