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Business Support Representative

Montreal, Quebec
As a BSR (Contract Analyst) in the Contract Support Center you will be responsible for the facilitation coordination and administration of customer orders from order signing to the initial invoicing of the contract. While working in a fast paced environment and managing multiple priorities you will ensure that orders signed by  customers meet company guidelines and that the initial invoice sent to the external customer is accurate. You will interface with the  Sales Organization, Customer Service,  Equipment/Supply, Distribution Centers and Customer Administration to complete your tasks efficiently and effectively, as well as guarantee internal and external customer satisfaction. * Support the  sales teams in submitting orders that are legally valid meeting  and Customer requirements. * BSR-CA must ensure that internal control requirements and revenue recognition rules are enforced. * Enter equipment orders into computer system * Interface with Supply and Logistic organization ensuring equipment order validity and equipment availability * Provide process enquiry support to Sales and Services personnel as well as Customer Administration and Head Office co-suppliers * Assist in the management of various reports * Establish Customer Satisfaction with each transaction
* Ability to manage multiple priorities simultaneously with a sense of urgency * Excellent organization skills and keen attention to details * Fast learner with the ability to retain & apply knowledge * Superior interpersonal and communication skills * Self-starter attitude with the ability to work independently in high pressure situations * Computer / Keyboard skills with a comfortable knowledge of Windows and related applications *MUST BE bilingual (French and English) EDUCATION: Minimum: Collegiate (CEGEP) Degree
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