Our client is looking for a Customer Relations Specialist in Montreal for an initial 12 Months contract
Ability to multi-task in a fast-paced environment with minimal supervision and a high level of customer interface.
Must understand contract documents and terms of obligations.
Evaluate if credit or debits need to be issued and rationalize payment plans with customers. Ability to identify root cause and implement process improvement procedures to eliminate.
Working knowledge of customers overall business accounts.
Customer visits as necessary Cash collections forecast for manager.
Owner of customer file end to end for resolution.
Ability to recommend alternatives for problem resolution.
Self-directed position may determine methods and procedures on new assignments and provide guidance to new hires.
Analysis of situations or data requires an in-depth evaluation of various factors.
Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
Product knowledge to understand customer objectives.
Ability to explain machine performance and invoices in detail. Understand price plans for service.
Fully Competent in all aspects of assignment
Ability to help peers Negotiating
Education and EXPERIENCE
Minimum: High School, plus PC and typing experience.
Technical experience. 6 months Preferred: Community College Diploma/University Degree or equivalent experience. -