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Account Associate Tier 3

Ottawa, ON
Duties & Requirements:
  • Sort and scan physical loose paper correspondence and file in both the Sharepoint database and in the onsite physical location;
  • Download/file PDF content from Mail System of content that has been redirected to ISD records for filing, then retrieve physical content from the mailroom and file in the physical file location;
  • When requested, search and retrieve physical file, either stored on-site or at Iron Mountain; if at IM you will need to retrieve and deliver to our client;
  • Archive physical files when closed through our IMC software; Digital copy will remain on server but will need to be refiled;
  • SLA response time for requests is 4 hours;
  • Maintain good client relationship;
  • Personable, responsible and pays attention to detail;
  • Fluent in Excel, Microsoft word, Outlook
  • Additional knowledge, Scanning software, Iron Mountain Connect;
Nice to Have:
  • Ottawa- Government site, Enhanced Security Clearance – done by site
  • Secret clearance – bonus but not mandatory
  • Bilingual, speaking, reading, writing
  • Manage onsite physical/digital files, approx. 37K

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