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Network Specialist (Unified Communications) - 15807

Toronto, ON
Title: Cloud Services Proactive Assurance Tier III

Position Overview:
Our Cloud Tier III team is seeking an experienced unified communications & collaboration professional for
A Customer Systems Engineering Specialist 3 role who has strong knowledge hands on experience in, VoiP, QoS, Session boarder
Controllers technologies. You will be responsible for Tier III Assurance.
The successful candidate must possess a strong customer focus, be a great communicator, ability to diagnose and
resolve complex service interruptions. Have initiative and passion to implement improvement strategies, in order
to mitigate future outages and capacity to prioritize in a rapid growing environment. This roles is for a candidates
who is a self-starter and look for opportunities to prevent outages, rather than simply responding to troubles.
What YOU will do:
• Provide technical expertise in supporting/maintaining the Skype for business , focusing on Network, Computing, Storage, Middleware components
• Provide expertise in proactively monitoring the Service and Network layers for impacting Network based Events and troubleshooting expertise in solving complex issues.
• Provide technical analysis and recommendations to engineering, enterprise network and/or vendors to ensure smooth delivery & implementation of enhancements and/or fixes to our platform applications and associated services.
• Lead initiatives to improve the reliability of client's services through innovation and internal investment
• Provide technical and process support to internal departments and/or external customers by:
Responding, resolving and/or escalating network and/or client issues within contracted time frame. Proactively engage next level support teams as appropriate. May consult with internal and/or external customers and peers to review outages, remedial changes, customer caused network issues, etc.
• Participate in planning, of project requirements which may involve providing input into the technical design
• Develop and maintain documentation and information, e.g. network diagrams, typologies, contact information, etc. Provide technical training to support teams to enable individuals to support new product & service introductions. Conduct operational design and readiness of new technologies. Systematic troubleshooting methodology, written and verbal communications, time management, prioritization

Candidate must have extensive knowledge with:
• Multi-application / converge network troubleshooting
• Microsoft Skype for Business
• Microsoft Exchange & Active Directory
• Intermediate skills in SIP SBC Troubleshooting
• Solid understanding of firewall functions like ACL and NAT
• Troubleshooting experience of Session Border Controllers – Audiocodes & Metaswitch
• Solid understanding of QOS, DSCP packet marking & best methods of troubleshooting
• Ability to troubleshoot complex Dial plans
• Ability to perform packet capture and analysis
• Excellent verbal and written communication skills
• Cisco CCNA or CCNDA is required
• Microsoft MCSE is preferred
• Cisco & Netapp FlexPod Design Specialist – is preferred
• Cisco and NetApp FlexPod Implementation and Administration Specialist – is preferred

Must to have skills:
1. Intermediate skills in SIP SBC Troubleshooting
2. Microsoft Skype for Business
3. Microsoft Exchange & Active Directory
4. Ability to perform packet capture and analysis
5. Excellent verbal and written communication skills
6. Cisco CCNA or CCNDA is required
7. Multi-application / converge network troubleshooting

Nice to have skills:
1. Solid understanding of firewall functions like ACL and NAT
2. Troubleshooting experience of Session Border Controllers – Audiocodes & Metaswitch
3. Solid understanding of QOS, DSCP packet marking & best methods of troubleshooting
4. Ability to troubleshoot complex Dial plans
5. Microsoft MCSE is preferred

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