Our Client is in need of a Desktop Support 2 consultant on an initial 7-month contract in Burnaby, BC.
The candidate would support internal company PC onboarding projects, PC refresh program and general troubleshooting issues employees may encounter.
Responsibilities: Manage appointments with the employees, prepare a replacement computer using SCCM, install applications, meet with the employee and manage the data transfer from the old to the new PC, package up PC and accessories and ship to team member. Support remote team members with their computer needs.
The candidate will handle all communications with the employee to confirm scheduled meeting time, to understand what data/applications they have. Information must also be updated in the ticketing system as well as asset info communicated for asset tracking. The candidate will be required to prep and pack machines for shipping to the customer and receiving the old unit from that customer. Other duties may require the sorting and organizing of the old equipment for disposal. This may require moving machines into boxes and lifting onto pallets for recycling.
Skills required: Knowledgeable in both Windows 7 and 10 operating systems, folder structures, SCCM for imaging, how to install software applications. The candidate must have excellent customer service skills. Be able to communicate clearly in English in both speaking and writing. Looking for a candidate who is highly motivated.
It is expected that the candidate work from the assigned office daily at the beginning and once training up will be able to work part time from home. If a project requires extra help, the candidate maybe asked to work at other office locations within the same metro region. The candidate must adhere to all safety protocols when it comes to preventing the spread of Covid-19 and the safety of them and the people they are working with.
The candidate will be expected to meet completion targets associated to the projects. Monthly reporting will be provided.
The candidate will work alongside of existing team members and will take direction from them.
Must to have skills:
1. Knowledgeable in both Windows 7 and 10 operating systems, folder structures, SCCM for imaging, how to install software applications.
2. The candidate must have excellent customer service skills.
3. Be able to communicate clearly in English in both speaking and writing. Looking for a candidate who is highly motivated.
Nice to have skills:
1. Scripting skills
2. Knowledge of Apple Mac computers.