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Content Writer 3 - 15761

Toronto, ON
In your role, you’ll be responsible for ensuring that our written communications are clear, relevant, and jargon-free. Our content writers pair with our content strategists to provide teams with great content, along with demonstrating industry expertise so that our content practice scales faster.

You’ll help the team deliver a customer-first experience by crafting UX copy that helps customers complete the task at hand. You choose clarity over creativity.

Along with representing our content interests, you know what it takes to deliver a great omnichannel experience. To help you execute, you’ll lean on our teams in design & user experience, development, testing, analytics, and marketing.

  • Write, proofread and edit customer experience content.
  • Strive for clarity over creativity
  • Create content to help our customers achieve a goal or complete a task
  • Work with content strategists, leads and designers to develop digital experiences at all stages of the customer journey
  • Create content that is thoughtful, consistent and conveys the brand voice while shaping the product experience
  • Independently translate copy from English to French while retaining the spirit of intent/ meaning
  • Uses data to help inform good content decisions for our customers
  • Contributes to the overall practice culture by sharing learnings and knowledge with peers
  • Advocate of the practice by building strong relationships with  team members
Must to have skills: 
1. Bilingual French/English Writing
2 2-3 Years of Previous UX Technical Content Writing experience
3. Knowledge of Accessibility Standards

Nice to have skills:
1. CMS experience (We use Contentful, but any CMS is nice to have)
2. SEO Experience
3. Agile Experience

Other relevant experience 
  • Digital content writer with experience working with user experience, strategy & design teams
  • Post-secondary education
  • Have a body of work that demonstrates a depth of skill of writing digital copy in English and French
  • Familiarity with content management systems and editing tools
  • Knowledge of information architecture principles
  • Be someone who can gracefully give and receive feedback
  • Familiarity with content writing best practices, user experience and SEO
  • Hyper-focused on delivering great customer experiences aligned with business outcomes
  • Passionate about modern content practices and methodologies
  • Well-versed in lean digital product development lifecycles
  • Adept at working in a highly-collaborative, lean, agile environment
  • Highly detail-oriented and organized, with exceptional analytical skills
  • Understand the importance of creating accessible content and how that applies to WCAG 2.0 AA principles
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