Work with business and IT stakeholders to identify, analyze and document core business processes and workflows. Facilitate process workshops that involve eliciting process requirements; documenting and validating current state and future state business processes;
Review and modify existing process documentation, create new documentation where necessary and manage overall process change to improve efficiency;
Facilitation of requirements gathering sessions, interviews, and workshops;
Defining the Acceptance Criteria for testing;
Liaising with a variety of business units; negotiating with large groups of stakeholders and subject matter experts;
Acting as intermediary between business units and IT during solution design and development;
Analyzing, documenting and communicating requirements for a variety of audiences (user stories, use cases and system specifications, as appropriate);
Leading data analysis and mapping activities for data migration purposes, and facilitating the definition and creation of data dashboards and reports as required;
Providing support during implementations as required for training, business process roll-out, and change management;
Required Skills, Experience and Qualifications:
Minimum 5+ years working as a Business Analyst within an program office or agile environment.
Experience documenting business processes, user stories, use cases, and functional specifications;
Ability to break down requirements into story format while identifying the smallest work page that will generate value for the business.
Experience in data analysis, data mapping, and developing data flows to support a business process;
Demonstrated experience working within a systems development lifecycle (SDLC).
Attention to detail without losing sight of the “bigger picture”, ability to deliver high quality artifacts;
Ability to develop and deliver professional presentations catered to the audience.
Adaptable, flexible and comfortable working in a fast-paced, diverse organization.
Proven positive, "can-do" attitude and client/customer-focused approach;
Confident and collaborative approach to problem solving;
Understanding of technology concepts;
Ability and desire to take high-level direction and work independently to deliver to agreed plan;
Excellent written and verbal communication as well as relationship building skills – comfortable talking in both technical and business lexicon to a range of audiences;
Strong Word, Excel, Visio, PowerPoint and Office 365 skills.
Nice to Haves:
Post-secondary education in a business or technical field is considered an asset.
Experience working in a Telecommunications organization is considered an asset.
Working knowledge of Agile as a practice and DevOps fundamentals.
Professional certifications in SAFe, Scrum, ITIL, PMI, or IIBA certifications are considered an asset;
Working knowledge of ServiceNow fundamentals, design patterns and practices;