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Senior Business Analyst - Project

Remote, Remote
Accountabilities / Responsibilities:
 
  • Work with business and IT stakeholders to identify, analyze and document core business processes and workflows. Facilitate process workshops that involve eliciting process requirements; documenting and validating current state and future state business processes;
  • Review and modify existing process documentation, create new documentation where necessary and manage overall process change to improve efficiency;
  • Facilitation of requirements gathering sessions, interviews, and workshops;
  • Defining the Acceptance Criteria for testing;
  • Liaising with a variety of business units; negotiating with large groups of stakeholders and subject matter experts;
  • Acting as intermediary between business units and IT during solution design and development;
  • Analyzing, documenting and communicating requirements for a variety of audiences (user stories, use cases and system specifications, as appropriate);
  • Leading data analysis and mapping activities for data migration purposes, and facilitating the definition and creation of data dashboards and reports as required;
  • Providing support during implementations as required for training, business process roll-out, and change management;
 
Required Skills, Experience and Qualifications:
 
  • Minimum 5+ years working as a Business Analyst within an program office or agile environment.
  • Experience documenting business processes, user stories, use cases, and functional specifications;
  • Ability to break down requirements into story format while identifying the smallest work page that will generate value for the business.
  • Experience in data analysis, data mapping, and developing data flows to support a business process;
  • Demonstrated experience working within a systems development lifecycle (SDLC).
  • Attention to detail without losing sight of the “bigger picture”, ability to deliver high quality artifacts;
  • Ability to develop and deliver professional presentations catered to the audience.
  • Adaptable, flexible and comfortable working in a fast-paced, diverse organization.
  • Proven positive, "can-do" attitude and client/customer-focused approach;
  • Confident and collaborative approach to problem solving;
  • Understanding of technology concepts;
  • Ability and desire to take high-level direction and work independently to deliver to agreed plan;
  • Excellent written and verbal communication as well as relationship building skills – comfortable talking in both technical and business lexicon to a range of audiences;
  • Strong Word, Excel, Visio, PowerPoint and Office 365 skills.
 
Nice to Haves:
 
  • Post-secondary education in a business or technical field is considered an asset.
  • Experience working in a Telecommunications organization is considered an asset.
  • Working knowledge of Agile as a practice and DevOps fundamentals.
  • Professional certifications in SAFe, Scrum, ITIL, PMI, or IIBA certifications are considered an asset;
  • Working knowledge of ServiceNow fundamentals, design patterns and practices;
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