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Technical Support Representative

Winnipeg, MB

Our client provides service to our customers twenty-four hours a day, seven days a week, 365 days per year, and the successful candidate will be required to work various shifts including evenings, weekends and statutory holidays.

Accountabilities:

  • You are the biggest advocate for our customers
  • Provide knowledgeable technical support and troubleshooting guidance with Network, Internet, Television and Digital Phone
  • Deliver exceptional customer experience through our Messaging and Phone Platforms while staying within our scope of support
  • Educate customers in the full benefit of client's products and services
  • Look for opportunities to improve our business and simplify customer experiences
  • Ability to work independently through a work from home environment
  • Accurately document customer interactions and escalate service issues
  • Provide feedback to leadership teams to improve customer experience
  • Various other duties as needed

Required Skills, Experience and Qualifications:

  • Demonstrated customer service experience within a retail, sales, or call center environments
  • General knowledge of Wi-Fi___33, connectivity, and networking
  • Exceptional customer service and communication skills
  • Ability to type at least 40 words per minute
  • Professional business manner
  • Excellent organizational and multi-tasking skills and adaptable to changing priorities and challenging situations
  • A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy and sincerity
Other details
This position requires the successful completion of a criminal and credit background check.

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