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Helpdesk Level 2 Support

Brucejack Camp, BC
About the Opportunity
Helpdesk Analyst relay difficult technical information to non-technical users in an easily understandable and concise format. This role is best suited for problem solvers who prefer to work in a challenging and positive environment.  Helpdesk Analyst will provide technical support for a wide variety of computer systems by responding to and analyzing requests, implementing systems and providing technical advice and training to end users. The helpdesk support analyst, as the most visible client support person in the department, is expected to maintain a calm helpful demeanor and display exemplary professional conduct at all times. This role provides support leadership on new IT services that are introduced or updated into the department that affects how end users perform their work.
 
This position is located at Pretium Exploration Inc.'s “Pretium” Brucejack mine site, British Columbia. The Helpdesk Support Analyst primary report is to the Project & Operations Manager at the mine and work a rotating schedule encompassing 2 weeks on, 2 weeks off.
 
Responsibilities
Perform following duties, with safety being the number one priority
  • Interact regularly and effectively with ticket submitters and provide on-site/ remote IT support
  • Consult with project groups to ensure an understanding of software, hardware, information systems and procedural requirements to determine their needs and identify the appropriate technology solution
  • Diagnose and resolve or escalate various and diverse computer hardware, software, and/or network problems in accordance with established policies and procedures
  • Experience with imaging, deploy desktops, laptops, and peripherals and install computer operating systems (Linux, Windows, or MacOS X) on new or existing workstations
  • Develop records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Working with IT Vendors to research and procure IT solutions
  • Management of Active Directory, understanding of Microsoft Exchange Server
  •  Technical knowledge of standard MS Office suite, help desk, anti-virus software Internet applications, e-mail clients, SSH and HTML
  • Proven knowledge of Microsoft Office 365 administration
  • GPO - Group Policy Objects experience preferred
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
 
QUALIFCATIONS
·         Combination of education and certifications
·         Diploma or Bachelor Degree related to IT
·         Microsoft, Cisco, and CompTIA A+ certifications are assets
·         2-3 years of previous experience providing technical support
·         Highly comfortable in interacting with others, of varying personalities, in person, on the phone and through using remote tools
·         Capable of providing extended hours when required to meet deadlines
·         Able to prioritize and work effectively while being adaptable and open to constant priority changes
·         Calm and collected disposition because there will be pressure and difficult situations
·         Work effectively independently and in a team environment with a positive attitude
·         Develop and maintain cooperative and productive working relationships
About The Benefits
In exchange for your hard work and dedication to the success of the Brucejack Project, you can expect to be rewarded with a competitive salary and comprehensive benefits package, including: 
 
 
Benefits:
·         Provision of all meals and comfortable camp accommodations, including TVs and wifi;
·         Gym and recreational activities;
·         Paid travel to and from site;
·         Comprehensive extended health and wellness coverage; and
·         RRSP matching program.
·         Transportation/flights to worksite/home included.
·         Accommodations to be provided in Hotel/Camp
·         Opportunity to Grow
 
Additional Information
  • Be able maintain high levels of performance over 12-hour shifts
  • Able to work in areas of extreme weather conditions
  • Able to work in close quarters with the team
  • Pretium promotes a drug and alcohol-free work environment through the use of mandatory pre-employment drug and alcohol testing
  • Upon award, medical screening needs to be completed prior to engagement ( includes drug test)
 
 
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