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Customer Relations Specialist - 23889

Montreal, QC · Customer Service
Our Client in Montreal is looking for a customer relations specialist for an initial 06 months contract

Position Concept
An exciting opportunity to join a team of Customer Relations Specialists (CRS) whose primary task is to assist customers with their inquiries. The CRS takes ownership of customer enquiries / complaints and uses a closed loop process entailing researching, connecting with the appropriate business groups, and driving timely resolution for the customer. The successful candidate will also operate within the guidelines of Policies and Procedures. Opportunities exist in our Montreal Administration Centre.

Roles & Responsibilities
  • • Effectively manage and take ownership of customer inquiries (phone, email, online via through to resolution
  • • Research and analyze customer issues and recommend solutions within empowerment guidelines
  • • Process billing adjustments with a high level of accuracy
  • • Effectively interface with other internal departments as required
  • • Escalate issues to resolve inquiries within pre-defined service levels
  • • Ensure excellent customer experience
  • • Participate in process improvement initiatives
Skills & Qualifications
  • • Bilingual (French and English)
  • • College / University degree or business equivalent
  • • Extremely customer-focused
  • • Strong team player
  • • Excellent telephone, organizational, and problem-solving skills
  • • Ability to work quickly in high pressure situations
  • • Superior interpersonal and communication skills
  • • Ability to multi-task with keen attention to detail
  • • Superior computer skills and technical proficiency

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