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Technical Content Developer (Remote - IT + Health) - 15453

Ottawa, ON
Technical Content Developer

Working with the Knowledge Services team and other cross-functional teams, develop technical product documentation and training collateral.

Responsibilities

- Research, plan, write, edit, update and maintain product documentation and training collateral.
- Contribute to and follow the content development processes, standards, templates and style guides.
- Create effort estimates for new projects.
- Deliver according to project plans and commitments.
- Coach and mentor other team members.

Knowledge, Skills, Abilities

- Expert knowledge of the English language, both written and spoken.
- Advanced knowledge of modern content authoring tools
- Knowledge of Software Development Life cycle.
- Ability to create accurate, relevant and complete documentation and training material for any given audience and product.
- Ability to adapt to changing requirements, scope and schedules.
- Ability to manage multiple projects and assess priorities.
- Ability to create estimates for information development work.
- Ability to be a goal-oriented self-starter and work independently.

Education

- Post secondary diploma/certification
- Professional accreditation or certification

Experience
- 7-10 years of equivalent experience
- Experience in IT and Healthcare sectors preferred

Must to have skills:
1. Expert knowledge of the English language, both written and spoken.
2. Advanced knowledge of modern content authoring tools
3. Ability to create accurate, relevant and complete documentation and training material for any given audience and product.
4. 7-10 years of equivalent experience

Nice to have skills: 
1. Knowledge of Software Development Life cycle.
2. Ability to adapt to changing requirements, scope and schedules.
3. Ability to manage multiple projects and assess priorities.
4. Ability to create estimates for information development work.
5. Ability to be a goal-oriented self-starter and work independently.
6. Experience in IT and Healthcare sectors preferred
 
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