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Salesforce Administrator 2/ Administrateur Salesforce (15295)

Montreal, QC
In the role of System Administrator, you will provide:

• User maintenance – Full understanding and documentation of roles and permissions to ensure correct assignment for new and existing users
• Security and Profile Management
• Minor Configuration Changes
• Data Imports and Extracts
• Develop, maintain and perform processes to continuously monitor data quality and integrity
• General system maintenance as required
The role of Production Support, includes:
• Manage P1 issues reported by users – testing and determination of defect handling; working with Release Manager, manage the release of bug fixes and communication
• Manage the enhancement request Backlog including: analysis of business requirement, grooming and prioritization of requests, participate in sprint planning for production support releases and end-user documentation to communicate changes
• Participate as the technical representative in Monthly SME Review Board, able to share status updates and discuss solution design approach for enhancement requests within backlog
• Work with Solution Architects and Developers to translate business requirements into user stories and design specifications
• Provide inputs to test planning and execution - assist in quality assurance and defining testing strategy and risks
• Working with Release Manager, manage the release of enhancement requests and communication/release notes

Additionally, recurring maintenance activities will include:
• Data loads – following proper process
• General system maintenance

The qualified candidate must have:
• 2+ years of proven Salesforce.com integration and administrative skills
• Salesforce.com Certified Administrator
• Familiarity with Salesforce.com Integration components for SFDC (for example, SFDC APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging, and SFDC data loaders)
• Proficient with technology, including office applications, sales force automation, database systems, executing data imports, running exports, merging records, and running reports
• Bachelor’s degree in Information Technology Management or related discipline or equivalent and 3 to 5 years of direct experience
• Knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging, implementation, and support is ideal
• Experience with Agile delivery methods is desired
• Ability to successfully engage in multiple initiatives simultaneously is required
• Ability to work independently with users to define concepts, under direction of project managers is required
• Must possess excellent verbal and written communication skills

Great to haves:
• Bilingualism in English & French
• Strong leadership skills and the ability to generate enthusiasm among team members
• Strong understanding of Salesforce
• Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets

Must to have skills: 
1. Salesforce API
2 Salesforce Apex Controllers
3. Salesforce Web Services/Callout, Outbound Messaging and Data Loaders

Nice to have skills
1. Bilingualism in English and French
2. Salesforce Certification
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