Description of Work:
The Senior Business Analyst is responsible for: Planning & managing business readiness deliverables; Gathering requirements; Creating & sizing user stories; Creating & documenting business processes; Identifying process weaknesses & recommending efficiency improvements; Performing data mapping & analysis; Writing use cases & test scripts; Planning & executing user acceptance and regression testing; Training internal teams on new processes and systems; Communicating ideas & viewpoints; Mentoring junior team members; Facilitating & participating in group discussions.
Required Skills and Experience:
BA certification or 7+ years of related experience; Proficiency designing new business processes; Advanced knowledge of Business Analysis tools & techniques; Understand business process modeling notation and techniques, as well as process improvement methods and criteria; Strong understanding of key performance indicators; Experience using an Agile approach to software development; Strong verbal & written communication skills; Ability to build & maintain relationships with team members; Ability to figure out a diverse set of options for a problem or find a way of looking at things differently; Considerable customer service and task management experience.
Additional "nice to have" Skills:
Proficiency with ARIS Connect process mapping software; Previous banking experience; Proficiency with JIRA project management software; Proficiency with G Suite products (G-Mail, Google Docs, Google Sheets, Google Slides, Google Drive); Lean or Six Sigma certification; Prior experience with Slack instant messaging; Prior experience with Confluence, Zendesk, LucidChart, and MIRO softwares.