Serve as the key conduit to business users for requirements and analysis, and work with Solution Architects and the Architecture organization to define and manage requirements. Translate business requirements to functional design Prepare and document Functional and Technical Design specifications in adherence to the standard telecom methodology. Act effectively as the technical speaker to the business project team, able to represent IS at all levels within the business stakeholder community Provide inputs to test planning and execution Participate in the development of implementation strategies and plans with business units and ISDocument and provide knowledge transfer to the rest of the project team for all solutions
Must to have skills:
1. Familiarity with Business systems and ability to learn quickly on these specific systems namely PeopleSoft, Oracle crm, Deltek RMS, and custom solutions.
2 Ability to handle basic tech calls (clear cache, installs, reboots, observing and documenting issues via screen share)
3. Ability to handle basic administration skills such as time tracking, Excel, booking meetings etc.
4. Customer Facing persona; friendly, patient, caring.
Nice to have skills:
1.Specific Knowledge of the above systems
2.Outstanding Organizational skills