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Business Analyst (Functional) 2 15083

Rimouski, QC
As a consultant, you will be responsible for representing the different distribution channels in various transformational projects. 
This role is responsible for identifying the needs for the end-to-end realization of the various deliverables, leading the efforts of multiple departments to achieve strategic and tactical objectives affecting in particular, Connected Home products, including security and security services.
In addition to being insatiably curious and at the forefront of new trends in digital technology, the ideal candidate will have experience in operations / processes / procedures of distribution channels, telecommunications services and communication systems. residential or business security and home automation.


Responsibility
  • Act as a transformation agent with other sectors in recommending solutions related to processes and systems.
  • Evaluate processes comprehensively using the tools and information needed to identify opportunities for improvement and transformation.
  • Model the current process and evaluate the results of the process using the performance indicators identified for each of the processes then develop the detailed and documented plan on process improvement and implement the process improvements and perform a validated test of the process. new process.
  • Systematically reassess our ways of doing things in order to optimize our results in terms of costs, quality and deadlines and to keep the company at the forefront of industry norms and standards.
  • Represent the sector on various internal and external committees; cooperate, liaise and, if necessary, organize discussions with other sectors in order to optimize the proposed solutions.
  • Maintains and develops at all times an attitude of customer service by establishing positive and professional relationships with external and internal customers, providing service, help, information and quality advice to ensure satisfaction.
  • You are the missing piece of the
Skills and Qualifications puzzle
  • Insatiable curiosity and at the forefront of new trends in digital technology.
  • Ability to work functionally as a consultant and possess strong and effective verbal and written communication skills, English and French.
  • Knowledge of the management of end-to-end operational processes / procedures in the areas of telecommunications, security and residential and corporate home automation as well as the management of distribution channels (ie call centers, retail network , etc).
  • Demonstrated ability to facilitate decision making as well as adapt to the unique needs of transformation projects. In the face of uncertainty, being able to take risks and learn quickly from our mistakes.
  • Increased competence in popularizing information, translating them into messages adapted to the operations support teams and training the operational resources affected.
  • Flexible and adaptable: being able to work in a changing environment.
  • Ability to optimize relationships, build trust and turn knowledge into action.
  • Excellent oral and written communication in English and French


 
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