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Business Systems Analyst 3 - 15014

Scarborough, ON
Our client in Scarborough is need of a Business Systems Analyst to support various Call Centre Telephony projects.

These include:
1. IPT
2, Avaya Aura Upgrade,
3. Centralized Call Recording,
4. AHA Modernization
  • Serve as the key conduit to business users for requirements and analysis, and work with Solution Architects and the Architecture organization to define and manage requirements.
  • Translate business requirements to functional design Prepare and document Functional and Technical Design specifications in adherence to the standard methodology.
  • Responds to and performs impact analysis on requests, expected to assist with estimates
  • Act effectively as the technical speaker to the business project team, able to represent IS at all levels within the business stakeholder community
  • Provide inputs to test planning and execution
  • Participate in the development of implementation strategies and plans with business units and IS
  • Document and provide knowledge transfer to the rest of the project team for all solutions
Must to have skills:
1. Familiarity with Telecom domain. Enterprise telephonic systems- Telephony, call routing Call recording
2. Experience with converting business requirements into technical requirements.
3. Minimum of 3 years of experience.

Nice to have skills:
1. Avaya
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