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Desktop Support 3 / Soutien aux ordinateurs 3 (14865)Burnaby, BC
Must to have skills:
- Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution
- Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
- Ability to prioritize workload with minimal supervision.
- Ability to make critical business decisions daily with minimal supervision.
- Serve as primary escalation point for all problem/issues along with all members of the Support team.
1. Desktop support experience
2. Win 7/10 troubleshooting experience
3. Administrative skills- Scheduling and managing tasks
Nice to have skills:
1. Hardware troubleshooting experience
2. Experience with Enterprise size deployment- large scale deployments
3.Mobile device management experience.