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Network Analyst II, Optical Networks - 2021

Calgary, AB
The Network Analyst II, Optical Networks is responsible for the proactive management of Optical network technologies (SONET, DWDM & CWDM), the restoration of services following fault situations, the successful deployment & provisioning of infrastructure projects.  Duties also include the preparation of detailed engineering documentation and implementation plans, delivering automation and scripting solutions to increase the efficiency of implementation and maintenance tasks and managing multiple projects.  This position reports to the Manager, Optical Networks. 

Accountabilities/ Responsibilities:
  • Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, including incident/problem resolution, supporting moves/adds/changes, and maintaining overall network health for Optical infrastructure
  • Develop and deliver creative solutions that automate or optimize equipment turn-up, software upgrades, provisioning and troubleshooting
  • Plan, organize, coordinate, prioritize, deploy and manage multiple projects concurrently
  • Develop, document and communicate implementation best practices & standards
  • Act as subject matter expert (SME) for Optical Transport technologies SONET, DWDM & CWDM
  • Receive technical escalations from the Network Operations Center (NOC) and perform advanced troubleshooting on network incidents
  • Assist with the evaluation of new technologies and products and coordinating the integration of new products and software updates into the existing network
  • This position requires flexible hours based on operational requirements, including nighttime maintenance windows
Required Skills, Experience and Qualifications:
  • Strong leadership and technical skills are required to make decisions that directly impact Customer Experience
  • Degree/diploma in a Telecommunications field or Computer Science with relevant experience
  • Minimum 3 years of practical experience in Transport Network Engineering and/or Operations
  • Expert level knowledge of SONET, DWDM and IP transport technologies
  • Experience working with the Agile development framework to develop quality code to solve automation problems in Python
  • Experience with version control systems (i.e. Git), software development lifecycle, Continuous Integration (CI) and Continuous Deployment (CD) is an asset
  • Excellent problem solving, technical writing, verbal communication, and interpersonal skills
  • Dedicated to providing exceptional customer service to both internal and external customers
  • A positive, friendly and collaborative approach that will enable you to deal with challenging situations with empathy and sincerity
  • Proficient with Visio, Microsoft Office, Windows and Linux
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