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Product Manager - Senior (Senior Product Manager / Band V) - (106728)

Toronto, ON
Job Description:

Job Responsibilities/Job Functions:
  • Lead cross-functional meetings and drive collaboration between stakeholders. Provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution
  • Define and develop the strategy for improving the omnichannel experience to our frontline agents in partnership with our internal channel stakeholders
  • Engage delivery primes across the organization to ensure the roadmap is achievable
  • Conceptualize, develop and define product/project business requirements & use case development
  • Work with technical teams to realize the product strategy
  • Identify potential roadblocks and proactively determine solutions to be implemented
  • Intake & manage requests for changes from various cross-functional teams
  • Track and measure efficiency & delivery of all initiatives (impact on business, rep and customer satisfaction) against established targets
Job Qualifications:
  • Master’s or Bachelor's degree in Business, Technology or equivalent.
  • Minimum 5-7 years of relevant digital experience
  • Retail, Call Centre and/or Omnichannel experience a bonus
  • Highly motivated & adaptable individual
  • Strong interpersonal, communication (written and oral) and negotiating skills including ability to communicate with all levels of the organization, and confidence to influence and persuade
  • Ability to understand the big picture while not losing sight of the details
  • Great attention to detail.
  • Creativity, flexibility and an ability to manage time and reset priorities in a dynamic environment.
  • Superior skill set including: analytical thinking and problem solving, coaching and leadership, presentation and facilitation, negotiation and relationship building and proficient probing, listening and positioning skills
  • Self-motivated & entrepreneurial
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