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VOD/IPTV Content Analyst - (103904)

North York, ON

Our client's Content Management Team is looking for a Content Analyst with experience in On Demand digital video, cable, IPTV, online and companion devices. In addition, familiarity and working knowledge with asset/video management systems, QA and metadata will be essential. Your mission, as part of our client's Content Management Team, is to successfully work with content partners and internal teams to ensure content is customer facing on time, all the time!
Reporting to the Manager, Content Management, the Content Analyst will be based in Toronto and will be part of the team that oversees the day to day business requirements working closely with our internal teams and content partners to deliver the best customer experience possible.


Content Management
Working closely with the third party content aggregators, studios, content partners, as well as internal teams of Ingest, QA Specialists and merchandising teams to manage the end-to-end process of content delivery from scheduling to a quality customer facing state. Duties include: content folder and asset management, execute editorial and merchandising strategies, managing content end to end, metadata creation and amending, image creation, escalations and general content QA. Vetting of Adult-natured Content. Reviewing and ensuring compliance with internal guidelines for Adult-natured content. Participating in regular training sessions with the OFRB for reviewing Adult-natured content. Working with content intended for mature audiences daily, ability to work independently and an openness towards mature content of different genres. Rendering a final decision without prejudice with maturity and high-morals value.

You will also be responsible for restart/Lookback programming and ensuring that all content rights are captured accordingly, Content partner onboarding, channel creation and rebrands, E2E content validation in a lab environment, contribute towards design and testing of platforms, workflows, UI’s, and triage all content related issues
All other duties as assigned

Qualifications/Desired Skills/Experience
The candidate will have a passion for entertainment. They will possess and exhibit ownership of what they do every day. An understanding of end to end requirements for video on demand content, as well as experience with content management systems and QA is desired. Attention to detail is essential.
  • Nice to have working experience in Video-on-Demand environment including demonstrated functional experience in digital video content delivery workflows
  • Familiarity with encoding/transcoding, metadata, QA etc. an asset
  • Must be well-organized, highly detail-oriented, critical thinker with solid troubleshooting skills
  • Superior people skills, relationship building and management
  • Ability to converse with both technical and non-technical people across internal departments and external partners
  • Excellent working knowledge and proficiency with MS Office software including Power Point and excel and ability to report through these tools
  • Good working knowledge of online, IPTV, companion devices and set top box media
  • Excellent oral and written communication skills
  • Ability to grasp new concepts quickly
  • Natural self-starter, team player with self-confidence, high personal standards and ability to prioritize
  • Tenacious and driven, yet patient
  • College Diploma or higher
  • Ability to express a passion for the organization's customers, stakeholders, peers and strategic goals
  • Willing to work in an on-call environment
  • Review and ensure compliancy with internal guidelines for Adult-natured content
  • Participate in regular training sessions with the OFRB for reviewing Adult-natured content
  • Be comfortable with content intended for mature audiences daily, able to work independently and openness to mature content of different genres
  • Be able to render a final decision without prejudice with maturity and high-morals value
  • High attention to detail is a must
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