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Desktop Support 3 / Soutien aux ordinateurs 3 (12843 S1)

Vancouver and Edmonton, BC
Job Description:
Responsibilities include:
  • Logging and monitoring of customer questions, issues and problems through resolution/completion.
  • Creation and maintenance of customer service request documentation through resolution.
  • Provision of customer updates and status reports with regards to open customer issues as appropriate.
  • Ensure problem resolution via the maintenance of appropriate action plan and/or project plan
  • Ability to prioritize workload with minimal supervision.
  • Ability to make critical business decisions daily with minimal supervision.
  • Serve as primary escalation point for all problem/issues along with all members of the Support team.
  • In depth knowledge of Microsoft's Windows Operating systems for Desktops/laptops (Specifically Windows 7 and Windows 10).
  • Work will be performed on site at Customer locations in Vancouver and Edmonton
Must have skills::
1) Microsoft Windows OS Desktop support (Windows 7, Windows 10)
2) Office 365
3) Skype 

Nice to have skills:
1) Active Directory/DNS
2) Azure
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