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Desktop Support 3 / Soutien aux ordinateurs 3 (12781)

Burnaby, BC
Responsibilities include:

Logging and monitoring of customer questions, issues and problems through resolution/completion. Creation and maintenance of customer service request documentation through resolution Provision of customer updates and status reports with regards to open customer issues as appropriate Ensure problem resolution via the maintenance of appropriate action plan and/or project plan Ability to prioritize workload with minimal supervision. Ability to make critical business decisions daily with minimal supervision. Serve as primary escalation point for all problem/issues along with all members of the Support team

Must have skills:
(please at least 3 skills/exp): 1. Desktop support experience 2 Windows 7 troubleshooting experience 3. Customer service skills 

Nice to have skills:
(please at least 3 skills/exp): 1. Hardware troubleshooting experience 2. Windows 10 troubleshooting experience 3. iPhone support/mobile device management experience 
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