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Customer Service Representative (8772519)

St.Catherines, ON
Customer Service Delivery professionals includes the management of customer interactions to increase customer satisfaction and improve service quality.

The candidate is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the Company quality and quantitative standards, by ensuring that the complex of Customer care needs are resolved in a timely fashion.

The role includes some or all of the following key responsibilities:
  • Sense of achievement providing excellent customer service and technical support in an inbound customer contact environment
  • Fulfilling work satisfying customer expectations in a way that also complies with best practices Demonstrating empathy by listening attentively to customer concerns
  • Maintaining high customer satisfaction ratings and service level agreements
  • Professional development attending comprehensive paid training from 4 to 6 weeks upon hire
  • Extensive post training coaching and support for up to 3 months
Basic Qualifications
  • 1 year of experience in: Customer Service Delivery/Customer Contact Services
  • High School Diploma or equivalent
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