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Wireless Network Operations Technician (87736)

St Catharines, ON

• Respond to corrective network problems, performing effective/efficient problem analysis, rapid troubleshooting diagnosis and prompt repair of equipment to ensure service restoral objectives are met.
• Coordinate with other Technicians and departments as required to obtain maintain service levels.
• Plan for and implement preventive maintenance routines to ensure network standards of performance are met.
• Perform cutovers and upgrades on the network as directed by work orders.
• Maintain "up-to-date" site documentation as outlined by the EWO initiative.
• Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
• Microwave and Transmission experience would be beneficial (e.g. DS1, DS2 ,DS3)
• Gain in depth knowledge of key quality service indicators in geographic area of responsibility.
• Optical Fibre, SONET and knowledge of TCP/IP is required.
• Participate in retune activities associated with network optimization and build activities.
• Maintain inventory of required parts and perform regular audits to ensure availability of parts.
• Administrative reporting of Mileage, Timesheet, Expenses, Equipment and Deficiency ticket updates etc.
• Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes.
• Document activities for future assessment analysis.
• Maintain current documentation of site status, complete trouble tickets, incident report and other required reports.
• Shift work, overtime, and 24 hour on-call support is required on a regular rotational basis.


• 1-3 years of telecommunications experience.
• Diploma or Certificate in Electronics from a technical institute.
• Ability to work with minimal supervision.
• Proven ability to work in a fast-paced environment with shifting priorities.
• Demonstrated investigative, problem solving, analysis and troubleshooting skills.
• Strong interpersonal and communication (verbal and written) skills.
• Standby, overtime and shift work is required.
• Ability to travel and work at various sites as required.
• Must possess a valid driver's license and have a clean driving record.
• Available to travel periodically within Eastern Canada
• Experience with diesel and portable generators would be an asset
• Experience with use of off-road vehicles (ATV, skidoo) would be an asset.
• Ability to work in harsh climate conditions as required
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