POSITION ACCOUNTABILITIES:
Support troubleshooting of incidents or defects that arise in supported applications and ensure a timely
resolution. Ensure that all stakeholders are updated on progress as well.
Perform data analysis to understand how data impacts solutions.
Perform analysis of existing solutions to understand how they function. Further using this analysis to resolve
incidents and/or design improvements.
Under direction, create Functional Specifications and perform system configuration
Support the team to design, build, and deploy solutions, project deliverables, and enhancements
Proactively participate in daily production checks and operations process required for ensuring any incidents
are avoided or detected in time on supported applications.
Support the completion of application service requests, provide continual business application support,
research transactional issues, identify root causes as well as assist with upgrade and maintenance of
applications.
Support the team in applying a variety of techniques to elicit and gather business and user requirements
from stakeholders.
Support testing of existing and new solutions for projects, upgrades, incident fixes, and application service
requests
Participate in rotational 24*7 on call support
POSITION REQUIREMENTS:
Education in Computer Science, Engineering, Information Systems, or related discipline.
5+ years of Java coding skills including coding environment usage (ECLIPSE, GiT, Team Foundation
Server, Azure DevOps, etc.)
Ideally at least 2 or more full project lifecycles in modules related to integration with SAP (Similar to PI/PO,
CM, MuleSoft, ITX)
Experience with SAP Convergent Mediation architecture, configuration and usage is an asset
Spanish proficiency is an asset
SAP BRIM, SAP SD and SQL familiarity is an asset