Our client is looking for an experienced Technical Writer to support ongoing and new product development work with our clients. Our client is a Telecommunication company that partners with its customers to co-invent the future and launch products, experiences, and technology platforms to accelerate digital transformation.
Responsibilities:
Develop comprehensive documentation that meets organizational standards
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement
Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications · Native Quebec French speaking bilinguals preferred · Background of working in and familiarity with telecom industry processes is a big plus · Bachelor’s degree in a relevant technical field · 5+years’ industry experience as an effective technical writer · Proven ability to quickly learn and understand complex topics · Previous experience writing documentation and procedural materials for multiple audiences · Superior written and verbal communication skills, with a keen eye for detail